Question 1

Do I need to leave Square to use Seamless?

Accepted Answer

No. That is the point of this integration. Your Square account, Terminal and rates all stay.

Question 2

Do my Square rates change?

Accepted Answer

No. Your agreement with Square is untouched, and we add no fee of our own: the till sends the bill amount to the Terminal, nothing more. What you pay Square is what you paid before.

Question 3

How does the money side work?

Accepted Answer

Exactly as it does today: Square processes, Square settles to your bank, Square's dashboard shows the payments. Seamless is the till layer on top.

Question 4

Does Seamless earn money from this?

Accepted Answer

Yes. Square pays us a share of processing revenue for venues on this integration, which is part of why we can keep the software price low. It does not change what you pay Square.

Question 5

Hang on, isn't Square your competitor?

Accepted Answer

Yes. We wrote a whole comparison saying so, and we stand by every word of it. But our entire thing is that you should keep the payments you like and change the till, and it would be a strange rule if it stopped applying the moment the payments were Square's. So: their card machines, our till, everyone's dignity intact.

Question 6

Which Square hardware works with this?

Accepted Answer

The Square Terminal, Square's standalone card machine. Each till pairs to one Terminal using a device code generated in Seamless. The code has to come from Seamless: one created in the Square dashboard will not work. The Square Reader and Tap to Pay are not supported today.

Question 7

Can I refund from the till?

Accepted Answer

Yes. Refund a whole bill or a single item and Seamless sends it to Square against the original payment, so the money goes back to the card it came from. Nobody has to present the card or touch the Terminal. If an order has no Square payment recorded against it, refund that one from the Square dashboard instead.

Question 8

Can I split a bill across the Terminal?

Accepted Answer

Yes. The Square Terminal is one of the tenders on the split payment screen, so you can take part of a bill on the Terminal and settle the rest on cash, another card or an account. Because each till drives one Terminal, the parts go through one after another.

Question 9

What happens with tips?

Accepted Answer

Seamless reads a tip added on the Square Terminal back onto the order as a gratuity line, so your reports show what was actually taken rather than what was asked for. The tip prompt is off by default on this integration and there is no self-serve switch for it yet, so tell us if you want it on and we will sort it with you.

Question 10

What happens if a payment is interrupted?

Accepted Answer

The till checks the status of the payment it already started instead of opening a new one, so an iPad that crashes or a Terminal that drops off mid-payment does not turn into a double charge. Seamless reconciles anything still unresolved when the till comes back.

Question 11

What hardware do I need?

Accepted Answer

Your existing Square Terminal, plus whatever runs the till: an iPad, an Android device, or our all-in-one Landi C20 unit with a built-in printer from the shop. Seamless hardware works alongside your Square Terminal. We do not sell Square hardware.

Question 12

How long does setup take?

Accepted Answer

Connecting your Square account and choosing your location takes a few minutes in the backoffice. Pairing each till is a six character code typed into the Terminal, and the code lasts about five minutes. No engineer visit. Menu import is free and done for you, so most venues are live within the week.

Question 13

Is there a contract?

Accepted Answer

No. Seamless has no contract and no cancellation fee, on any plan. If it isn't working for you, cancel in a click.

Question 14

What does it cost?

Accepted Answer

Starter is £24/month with your own Square account, and Pro is £39/month per terminal. The £0/month Starter plan is a Teya introduction, not a Square one. Square's rates are unchanged either way. Full comparison on our pricing page.

Seamless + Square: keep your Square payments, upgrade the till

Connected from your own Square account, in minutes

Connect your Square account

Pick a location, pair the Terminal

Take integrated payments

What the Square integration actually does

What stays with Square

What the till gains

What changes when your Square Terminal talks to the till

Venues that like Square's payments but have outgrown Square's till

No contracts. Cancel anytime.

Starter

Pro

Built by the team behind IntelligentPos

Square integration questions