Knowledge Base | Seamless EPOS System
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Payments
SumUp Payment Integration Setup
1. Log in to your backoffice at seamlesshq.co.uk and go to 'System Settings'.2. Enable SumUp, and 'Default' if this is t…
Setting up your Teya integration
New to Seamless? This guide is for existing customers pairing a terminal. If you're looking at using Teya with a new ti…
Activating Dojo Payments Integration with Seamless POS
To enable Seamless POS to send the transaction value to your Dojo payment device please follow these steps: To generate …
How To
How do I add a note to an item for the kitchen?
Notes let you add an instruction to an item that isn't covered by its modifiers, such as "no onions" or "sauce on the si…
How do I apply a discount at the till?
Discounts are set up in the back office under Product Library then Discounts. Each one is either a percentage or a fixed…
How do I refund an order?
You can refund a whole order or just some of the items on it. Card payments taken through a connected card machine are r…
How do I abandon an order?
Abandon Order cancels the whole order and closes it, for example when a customer walks out before paying or an order was…
How do I remove or void an item?
How you take an item off an order depends on whether it has already been sent to the kitchen. Items that haven't been se…
How do I open the cash drawer without a sale (No Sale)?
No Sale opens the cash drawer without taking a payment, for example to give change for a note or to check the float. Eac…
How do I set up and use the Seamless Kitchen Display System (KDS)?
How do I set up and use the Seamless Kitchen Display System (KDS)?Seamless KDS shows your kitchen orders on a screen ins…
How do I set up coursing on the till?
Coursing groups a table's items into courses, like starters, mains and desserts, both on screen and on the kitchen ticke…
How do seat numbers work in Seamless?
Seat numbers let you record which guest at a table ordered each item, so plates land in front of the right person withou…
Payment to Account/Tabs
Sometimes a customer doesn't pay at the till - they're running a tab. Maybe it's a regular who settles weekly, a wholesa…
Split Payments
Seamless POS lets you split a single bill across multiple payments — useful when a table wants to pay separately, or one…
Before you buy
What hardware works with Seamless POS?
The Seamless POS app runs on iPad and can be found in the Apple App Store. The app is used for order taking. The Seamles…
Background on Seamless POS
Seamless Hospitality Technology LTD is primarily a software company headquartered in Edinburgh, Scotland. We also sell E…
What level of customer support is available?
At Seamless, we’ve built our support model to be fast, practical, and efficient without passing enterprise-level support…
Can I speak to someone?
To reach us please email hello@seamlesspos.co.uk or whatsapp us on +44 7782 338 750 you can also reach us via instagram …
What's included in the subscription cost?
Subscriptions, love them or hate them provide a low upfront-cost way to access high quality software. Gone are the days …
What is POS or EPOS?
EPOS or POS is an acronym describing Electronic Point of Sale. It is a term used to describe the software and hardware t…
Does Seamless POS work offline?
Connectivity can often be a concern especially for mobile operators like food trucks. In this article we'll cover the ba…
Does Seamless POS integrate with other software solutions?
We currently support card payment integrations with a number of providers, visit the payments page to find out more abou…
Can I try Seamless before I commit?
Whilst Seamless has no contracts, we understand the hardware has an upfront cost and commitment.Pre-recorded demos are a…
How much does Seamless POS cost?
There are three main components of cost for Seamless POS, we always aim to be simple and transparent with our pricing:So…
How secure is Seamless POS?
Seamless is built by an experienced team who have previously operated and exited a very similar business. We take the se…
Troubleshooting
How do I connect an ESC/POS printer to Seamless?
Please note that due to the varying quality of 3rd party printers, Seamless only officially supports Star Micronics and …
Troubleshooting Star TSP143IIIU USB receipt printers with Seamless POS
1. What this guide covers This article helps you fix printing issues with the Star Micronics TSP143IIIU when it is conne…
Troubleshooting Star TSP143IV UE (network and USB) with Seamless POS
Troubleshooting Star TSP143IV UE (network and USB) with Seamless POS 1. What this guide covers This article helps you re…
Getting started
Print Routing
This article covers how to set up print routing in Seamless POS back office. Read on to discover how to determine which …
Payment Processing Fees Decoded
The Truth About Payment Processing Fees (And Why Teya + Seamless Is the Smart Choice) Don’t be fooled by low headline ra…
Back Office & iPhone app
The seamless backoffice can be accessed from any device with a web browser, we recommend Chrome for compatibility and so…
Portions
A powerful but sometimes slightly confusing concept is portions. This useful tool allows the modification of a products …
Modifiers
A powerful but sometimes confusing aspect of product configuration is how and when to use Modifiers, this article should…
Key features of the back office
This guide will take you through initial setup and the key areas of the seamless cloud based back office. To access your…
Key features of the iPad app
Logging in for the first time on iPad Once you have downloaded the seamless app from the app store and put in your crede…
Creating a regular or free trial account
To create an account head to seamlesshq.co.uk where you'll be offered the ability to signup with an email address or sig…
The simple and powerful EPOS for restaurants, pubs and cafes
EPOS by business type
Works with your card machine
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5 South Charlotte St, Edinburgh, EH2 4AN.